- Booking and Payment
• A non-refundable deposit of 50% of the total booking cost is required to confirm your reservation.
• The remaining balance must be paid 1 week before the arrival date. Failure to pay the balance on time may result in cancellation of your booking without refund.
• Bookings made within 2 weeks of the arrival date must be paid in full at the time of booking. - Cancellation Policy
• Cancellations made 21 days before the arrival date will incur no further charges, but the deposit will be retained.
• Cancellations made after 21 days prior to the arrival date will result in forfeiture of the full booking amount.
• In the unlikely event that we must cancel your booking due to unforeseen circumstances, we will offer a full refund or alternative accommodation of equal standard.
- Check-in and Check-out
• Check-in time is from 3pm on the arrival date, and check-out time is by 11:00am on the departure date.
• Early check-in or late check-out may be available upon request and is subject to availability and additional charges.
- Occupancy
• The property is for the use of the specified number of guests as per the booking. Any additional guests must be agreed upon in advance and may incur extra charges.
• The lead guest must be over 18 years of age and is responsible for the behaviour of all guests.
• The property is strictly non-smoking. Any evidence of smoking inside will result in a cleaning charge.
- Security Deposit
• A refundable security deposit of £200 is required and will be refunded within 3 days of departure, subject to no damages or breaches of the terms and conditions.
• Any damages, breakages, or excessive cleaning required will be deducted from the security deposit.
- Use of Property
• The property is to be used for holiday purposes only. No events, parties, or functions are permitted without prior approval.
• Guests must respect the property and its surroundings, keeping noise levels reasonable, particularly between 10:00 pm and 8:00 am.
• Pets are not allowed and any breach of this policy will result in an additional cleaning fee.
- Liability
• We do not accept any liability for loss, damage, or injury to guests or their personal property, except where caused by our negligence.
• Guests are responsible for the security of the property during their stay, ensuring doors and windows are locked when the property is unoccupied.
- Complaints
• Any issues or complaints must be raised during your stay to allow us to resolve them. We cannot consider complaints made after your departure.
- Force Majeure
• We shall not be liable for any delay or failure in performance resulting from events beyond our control, including but not limited to acts of God, war, strikes, or government restrictions.
- Governing Law
• These terms and conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the jurisdiction of the courts in England and Wales.